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  • The final report from the stakeholder process is available by clicking here or a hard copy can be obtained by request.
  • Due to ongoing supply issues, the timeline for receiving materials could be up to one year delaying new service installations (up to two
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Member Surveys
In June/July 2020 SLV REC worked with GreatBlue Research to conduct a phone/digital survey to assess satisfaction levels of members. The survey addressed the following areas of concern: overall satisfaction with SLV REC, satisfaction with various organizational characteristics, knowledge and sentiment of the current rate structure, importance and perceived benefit of renewable energy and net-metering systems and current and preferred communication methods. Full results of the  surveys can be viewed below:

2020 Residential Member Survey Results

2020 Commercial & Agriculture/Irrigation Member Survey Results

Stakeholder Engagement

In late 2020, 15 of SLV REC’s residential members took part in a sFinal Report cover sheet bordertakeholder engagement process by attending three focus groups. The participants were representative of the entire SLVREC service area and included complainants from the Town of Crestone’s 2019 PUC complaint. Facilitated by Charise Swanson of Hometown Connections, all meetings were conducted virtually due to the COVID-19 pandemic.

The first meeting, held in September, educated the participants on the electric industry, as well as rate making. Other discussions involved customer service, communication and rates. Following the meeting, participants were invited to send questions to the facilitator for review and answering by REC staff.

Conversations at the second meeting, held four weeks later, involved the previous questions, along with SLV REC’s responses. Subsequently, participants were once again encouraged to send additional input or clarifying questions for REC’s review. Based on feedback from meeting two, an additional Zoom group was set up for interested participants to learn about the REC’s most recent cost-of-service study.

In the final meeting, held on Nov. 18, 2020, participants were given a draft interim report developed by Charise. The document includes all participant questions, rate input, along with SLV REC’s responses.

In early 2021 similar focus group meetings were held with seven agriculture and commercial members. Their feedback was combined with the draft interim report to develop the final report. See link below:

2020 SLV REC Stakeholder Engagement Final Report

 

Cost of Service Study, 2020

REC's Residential Focus Group learns about REC's cost of service study with Larry Feltner of The Prime Group.

7 Cooperative Principles

Cooperatives around the world generally operate according to the same core principles and values, adopted by the International Cooperative Alliance in 1995. The International Cooperative Alliance is a global membership association of co-ops and co-op support organizations. Cooperatives trace the roots of these principles to the first modern cooperative founded in Rochdale, England in 1844.

Voluntary and open membership

Democratic member control

Members' economic participation

Autonomy and independence

Education, training and information

Cooperation among cooperatives

Concern for community

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©2023 San Luis Valley REC. Powering a Vital Valley.

  • About Us
    • Executive Team
    • Board of Directors
    • Annual Meeting
    • Member Information
    • Career Opportunities
  • Account Center
    • My Account / Pay My Bill
    • Budget Billing & Auto Bill Pay
    • Capital Credits
    • Billing And Payment FAQs
    • Maps
    • Resources & FAQs
    • SmartHub
  • Services
    • Electric Rates & Rate Classes
    • Net Metering Installations
    • Sign-Up For Service
    • Electric Thermal Storage (ETS) Heaters
  • Programs
    • Energy Assistance Programs
    • Energy Efficiency Credit Rebate Program
    • Go Green Program
    • Weatherization & Energy Savings Program
  • Community
    • Scholarships
    • Youth Tour
    • Youth Camp
  • News/Media & Resources
  • Contact Us